Shipping Policy
Shipping Timeframes
We prioritise getting your order to you swiftly. Under normal circumstances, most orders are dispatched within two (2) business days from the date of purchase.
Shipping Methods
We offer standard shipping for all orders, which typically takes 3-5 business days for delivery Australia wide. Delivery days may vary for worldwide shipping. Please refer to delivery time for your zone We offer express shipping for an additional fee, please contact us at hello@feelgoodcup.com.
Shipping Cost
We offer $15 flat shipping worldwide. However, if you choose express shipping, additional fees applies.
Order Tracking
Once your order is shipped, you will receive a shipping confirmation email with a tracking number. You can use this tracking number to track your order on our website or on the shipping carrier’s website.
Shipping Address
Please ensure that your shipping address is accurate and up-to-date. We are not responsible for any delays or losses due to incorrect or incomplete shipping information provided by the customer.
Order Cancellation
If you wish to cancel your order before it has been shipped, please contact us as soon as possible. Once your order has been shipped, we cannot cancel it.
Lost or Damaged Packages
We are not responsible for any lost or damaged packages. If your package is lost or damaged during transit, please contact the shipping carrier to file a claim.If you have any questions or concerns regarding our Shipping Policy, please contact us using the information provided below.